At Rank9 Digital, we value our clients and strive to deliver high-quality digital solutions tailored to your business needs. Our refund policy is designed to be fair and transparent, ensuring a smooth experience for all parties.

1. General Policy

Due to the nature of digital services, refunds are not typically offered once work has commenced. However, we understand that situations can arise, and we are committed to resolving any issues fairly.

2. Eligibility for Refunds

You may be eligible for a partial or full refund under the following conditions:

• Project Not Started: If you cancel your order before any work has begun, you are entitled to a full refund.
• Project Delay: If we are unable to start the project within the agreed time-frame without a valid reason, you may request a full refund.
• Mutual Agreement: If both parties agree that the project cannot be completed as planned, a partial refund may be issued based on the work completed.

3. Non-Refundable Cases

• Change of mind after work has started.
• Delays caused by the client (e.g., lack of communication, delayed feedback, or resource provision).
• Completed services such as delivered designs, code, or marketing campaigns.
• Services provided at discounted or promotional rates.

4. Custom Projects

For large or custom projects, we may divide the project into milestones. Refunds for these will only apply to the incomplete portions, and only if there's a clear failure on our part to deliver as agreed.

5. Digital Marketing Services

Due to the ongoing nature and unpredictability of digital marketing campaigns (SEO, PPC, Social Media), refunds are not provided once a campaign has been launched or is underway.

6. Process for Requesting a Refund

To request a refund, please contact us at [your support email] with:

• Your name and contact information
• Project details
• Reason for the refund request

We will review your request within 5–7 business days and respond with a resolution.